Legal

Cancellation, Refund & Withdrawal Policy

Last updated: 8 September 2026

M. 1

General Principles

This policy governs the cancellation, refund and withdrawal terms for purchases made on the Obiy Platform operated by BENDAİ TEKNOLOJİ ANONİM ŞİRKETİ. It forms an integral part of the Distance Sales Agreement.

Refunds are returned through the channel the purchase was made on: for digital service payments taken through the Akbank virtual POS, the amount is returned to the card used for the payment — never in cash, by bank transfer or to a different card. For usage-right packages bought by in-app purchase, the refund is handled under the refund rules of the relevant app store (Apple App Store or Google Play).

M. 2

Usage-Right Packages

Usage-right packages are digital products credited to your account and made available the moment the payment is approved.

In-app purchase notice: because usage-right packages are bought in the mobile application through the Apple App Store or Google Play, refunds for those purchases are issued by the relevant store. Obiy cannot refund them directly; you need to submit your request through the store's own refund screen. If the store declines your request, write to us at info@obiyai.com and we will look at it together.

For a package that is entirely unused, you may request a refund within 14 days of purchase; the full amount is refunded.
If part of the package has been spent, your request for the remainder is assessed and a refund may be issued in proportion to the unused part.
If a generation failed because of a technical fault and your usage right was consumed, it is restored to your account free of charge — no refund request is needed.

Although the law provides no right of withdrawal for digital products performed instantly, Obiy commits to refunds in the cases above as a matter of its own commercial policy.

M. 3

Marketplace Services and Escrow

For digital services bought from professionals on the Platform, your payment is protected by an escrow system: the amount is not released until the service has been delivered and approved by you.

If you cancel the order before the professional starts work, the payment is refunded in full.
If the delivered service does not match its description, you may open a dispute within 7 days of delivery.
Disputes are reviewed by our support team within 7 business days; depending on the outcome, all or part of the amount is refunded.
If the professional exceeds the delivery time and does not deliver within a reasonable extension, the order is cancelled and the amount refunded.

M. 4

How to Request a Refund

Send your refund request by e-mail to info@obiyai.com. To help us resolve it quickly, please include:

the name and e-mail address registered to your account,
the order number, or the date and amount of the transaction,
the reason for the refund request,
screenshots showing the problem, if any.

You will receive a confirmation e-mail once your request is received, and the outcome will be communicated within 14 days at the latest.

M. 5

Refund Timelines

Approved refunds are submitted to the bank within 14 days of approval at the latest.
It may take a further 2–10 business days for the amount to appear on your card statement, depending on your bank's processing time. This period is outside Obiy's control.
No deduction is made from a refund; the amount returned is the full amount collected.

M. 6

Cases Where No Refund Is Given

the usage rights have been fully spent;
the service has been delivered and approved by the Buyer and the 7-day objection period has expired;
the purchase has been used in breach of the Terms of Use, or the account has been suspended for a rule violation;
the request is found to constitute abuse or fraud.

M. 7

Contact and Escalation

For any question or objection about the refund process, contact us at info@obiyai.com. If you feel your request has not been resolved, your right to apply to the Turkish Consumer Arbitration Committees and Consumer Courts is reserved.